OzSound Academy: Privacy Policy

OzSound Academy Privacy Policy

Welcome to OzSound Academy! Your privacy is critically important to us. OzSound Academy is located at Level 17, 68 Pitt Street, Sydney, NSW 2000, Australia. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website ozsoundacademy.com.au, enrol in our online music production courses, or otherwise interact with us. This policy is effective as of January 1, 2025.

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, to the extent applicable, the General Data Protection Regulation (GDPR).

By using our services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website or services. We encourage you to read this policy carefully to understand our practices regarding your personal information.

1. Data Collection Practices

We collect several types of information from and about users of our services, including:

Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, date of birth, and payment information. We collect this information when you register for an account, enrol in a course, make a purchase, subscribe to our newsletter, or contact us for support.
Non-Personal Information: This includes information that does not directly identify you. This may include aggregated data, demographic information, IP addresses, browser type, operating system, referring website, pages you visited, and the dates/times of your visits. We collect this information through cookies, web beacons, log files, and other tracking technologies.
Course Engagement Data: We collect data related to your engagement with our online music production courses, such as course progress, quiz scores, assignment submissions, and participation in discussion forums. This data helps us to improve the quality of our courses and personalize your learning experience.

We also may collect information from third-party sources, such as social media platforms if you choose to connect your account with us, or from marketing partners who help us promote our services.

2. Data Usage

We use the information we collect for various purposes, including:

Providing and Improving Our Services: We use your information to provide you with access to our online music production courses, process your payments, manage your account, and respond to your inquiries. We also use this data to improve the functionality and user experience of our website and services.
Personalizing Your Experience: We use your information to personalize your learning experience, recommend courses that may be of interest to you, and provide you with tailored content and offers.
Communicating with You: We use your information to send you important updates about our services, notify you about new courses and promotions, and provide you with customer support. We may also send you newsletters and marketing communications if you have opted in to receive them.
Analytics and Research: We use aggregated and anonymized data for analytics and research purposes to better understand how our users are using our services and to identify areas for improvement.
Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes, including responding to subpoenas or government requests.
Security: We use your information to protect the security and integrity of our website and services, prevent fraud, and enforce our terms of service.

We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

3. Data Protection Measures

We are committed to protecting the security of your personal information. We implement a variety of security measures to safeguard your data, including:

Encryption: We use industry-standard encryption technologies, such as SSL/TLS, to protect your personal information during transmission. All sensitive information, such as payment details, is encrypted both in transit and at rest.
Secure Servers: Our servers are housed in secure data centres with strict physical access controls. We regularly monitor our systems for potential vulnerabilities and attacks.
Access Controls: Access to your personal information is restricted to authorised personnel who need it to perform their job duties. We use strong passwords, multi-factor authentication, and role-based access controls to prevent unauthorized access.
Regular Security Audits: We conduct regular security audits and penetration tests to identify and address potential security risks. We also stay up-to-date with the latest security best practices and technologies.
Data Minimization: We only collect and retain the minimum amount of personal information necessary to provide you with our services.
Incident Response Plan: We have a comprehensive incident response plan in place to address any data breaches or security incidents. We will notify you and the relevant authorities in the event of a data breach as required by law.

Data Encryption image, illustrating data protection with encryption

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your information to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

5. User Rights

You have certain rights regarding your personal information, including:

Access: You have the right to request access to the personal information we hold about you.
Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
Restriction of Processing: You have the right to request that we restrict the processing of your personal information, subject to certain exceptions.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Objection: You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may require you to verify your identity before processing your request.

6. Contact Information

If you have any questions, concerns, or complaints about our Privacy Policy or our data handling practices, please contact us:

Privacy Officer: Eleanor Vance

OzSound Academy Headquarters:
Level 17, 68 Pitt Street
Sydney, NSW 2000
Australia

Phone: +61 43134769

Email: privacy@ozsoundacademy.com.au

We are committed to resolving any privacy concerns you may have. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority, such as the Office of the Australian Information Commissioner (OAIC).